Frequently Asked Questions
I don’t see my size, can I order custom?
Yes! Just select “Other” in the "Build Band" form on the product page and we will be in touch as we process your request. Sizes above 11 may require an additional materials fee. You will be always notified if any additional fees are necessary.
Can I order a ring in a quarter size?
Yes! Just select “Other” in the "Build Band" form on the product page and input your desired size into the "Special Instructions / Notes" field.
How can I figure out my ring size?
We offer printable sizing instructions on our sizing guide and we will also be happy to send you a free ring sizer to borrow (we'll pay postage to you, you cover the return). Contact us to get a sizer the mail
I ordered the wrong size, can I exchange?
Of course we ask that you take steps to be certain of your size prior to ordering. However, on first time purchases you may exchange your ring for a free resizing within the range of 1 US size. To resize more requires a remake and is subject to a charge of 10% the value of the ring.
Can I try on a ring at home?
Yes, we do have a limited home try-on program. Since each ring is made to order, we can't guarantee that we'll have your desired size / finish available, but we can send a sample to view the overall design and quality in person. Please contact us for details.
What is the lead time?
All rings are made to order and ship within 2-3 weeks of the purchase date. If you have an important deadline approaching, just let us know in advance so we can be aware. The timing on custom variations will vary. Please contact us for details.
Can I get it faster?
We do offer rushed production (5 business days) for 150USD and express shipping will be quoted on a case by case basis. If you need it even faster, please don't hesitate to contact us directly—we just might have your style/size in stock or we can try to work some magic.
What does shipping cost?
All domestic orders are shipped free of charge!
What about international shipping?
International shipping is available and price is calculated based on destination at the time of purchase.
What is your biggest priority or concern when choosing a metal?
For those with allergies or sensitivities to certain metals, Platinum is your best hypoallergenic option. If you prefer gold or would like a yellow or rose colored metal, choose 18k Gold for its purity, or 14k Gold at the very least.
If you're on a tight budget, consider Silver or 10k Golds. These will be reliable and beautiful precious metals that stand the test of time. The only things to consider with these two would be that silver will require regular polishing, and 10k Gold may bother those with more sensitive skin.
The most valuable metals are 18k Gold and Platinum. These metals are costly and will hold their value over time. But don't forget, it's still the meaning that counts :)
The only metal with color variations would be gold. Since gold is an alloy, we are able to create variations in the color that include a coppery rose, a silvery white, and of course, a bright yellow natural gold. Sterling Silver, Palladium, and Platinum only come in the silvery white color. There are subtle differences between them which you can see depicted below. White Gold and Palladium are slightly warm, whereas Platinum and Silver are cooler in tone.
If you work with your hands regularly and fear that you may more easily damage your ring, consider a lower karat Gold or Platinum to ensure more durability against wear and tear. Don't forget, if you do have an unfortunate incident with your band, we are always happy to repair or refinish the band for you!
If it is solid, then what is the difference between the karats?
When you hear reference to 'solid' gold, you are typically talking about a gold alloy. Alloys have other metals melted into the mixture to provide extra strength or add color. We use the term solid because it is indeed a single metal the whole way through as opposed to being "plated" or "filled". Gold plating just coats the exterior of a cheaper metal and can wear down and need to refinished over time. Solid golds are much preferred as they are low maintenance and long lasting.
The karats in solid gold refer to exactly how much pure gold is in the mixture. Think of the mixture as 24 parts, meaning pure gold is 24 karat gold. Pure gold is so soft that it is rare ever used in bands as it would wear much too quickly. The ideal karat is 18 karats as it is the perfect balance of strength and purity, however it is understandably more expensive than 10 and 14 karats. If you are on a budget, 10 and 14 karat golds will certainly fill their roles with beautiful color and little to no maintenance. In fact, since they are slightly lower in purity, they are well suited for individuals who work with their hands and fear that they may damage their ring as they will be slightly harder and more durable than the 18 karat bands.
For those with sensitive skin, we recommend at least 14 karats or higher to ensure you will not have any reactions to the presence of small amounts of nickel or brass. If you are extremely sensitive to metals on the skin, you may be a better candidate for the hypoallergenic choice of Platinum.
Does the color change significantly between the karat levels?
Yes and no.
If you put them side by side in a well lit room, you will be able to see subtle difference that as the karats get higher, the colors will get slightly brighter and warmer. However, when on their own, the difference is not clearly noticeable. Unless you are jeweler, the average eye could not look at two rings separately and be able to distinguish between the karats. This applies to all three colors of rose, yellow, and white.
Don't Know Your Ring Size?
Printable Ring Sizer
If you have a ring that fits, download our printable ring sizer to find out your size.
Borrow Our Ring Sizer
Send us an email at firstname.lastname@example.org and we'll arrange to ship a sizer to you for free.
We offer one free resizing within the range of 1 US size. To resize more requires a remake and is subject to a charge of 10% value of the ring.
Natural materials can wear over time but with a little care you can keep your jewelry in top condition.
Keep your pieces stored in a dry environment. Salt and moisture can quickly tarnish a rings appearance. Always keep away from chemicals and acids like household cleaners. We recommend storing in a contained location such as a soft cloth bag or enclosed case.
Gently clean your jewelry under warm soapy water and use only a very soft brush to clean any hard to reach areas. After cleaning, dry with a soft cloth.
The environment and various chemicals can be harsh on your new rings. Do your best to avoid exposure to hot water and/or chemicals and acids (including household cleaners, perfumes, hairspray, + chlorinated water). Many of these could ruin the finish and/or color.