Endswell FAQ

I don’t see my size, can I order custom?
Yes! Just select “Other” in the "Build Band" form on the product page and we will be in touch as we process your request. Sizes above 11 may require an additional materials fee. You will be always notified if any additional fees are necessary. 

Can I order a ring in a quarter size?
Yes! Just select “Other” in the "Build Band" form on the product page and input your desired size into the "Special Instructions / Notes" field.

How can I figure out my ring size?
We offer printable sizing instructions on our sizing guide and we will also be happy to send you a free ring sizer to borrow (we'll pay postage to you, you cover the return). Contact us to get a sizer the mail

I ordered the wrong size, can I exchange?
Of course we ask that you take steps to be certain of your size prior to ordering. However, on first time purchases you may exchange your ring for a free resizing within the range of 1 US size. To resize more requires a remake and is subject to a charge of 10% the value of the ring.

Can I try on a ring at home?
Yes, we do have a limited home try-on program. Since each ring is made to order, we can't guarantee that we'll have your desired size / finish available, but we can send a sample to view the overall design and quality in person. Please contact us for details.

What is the lead time?
All rings are made to order and ship within 2-3 weeks of the purchase date. If you have an important deadline approaching, just let us know in advance so we can be aware. The timing on custom variations will vary. Please contact us for details.

Can I get it faster?
We do offer rushed production (5 business days) for 150USD and express shipping will be quoted on a case by case basis. If you need it even faster, please don't hesitate to contact us directly—we just might have your style/size in stock or we can try to work some magic.

What does shipping cost?
All domestic orders are shipped free of charge!

What about international shipping?
International shipping is available and price is calculated based on destination at the time of purchase.